Interpreter Services Toronto (IST) received a professional development grant from TEF  to take 2 courses. They are now presenting their learnings to TEF members, and they would like to invite SET members as well. The presentation is free. If you are interested in attending, please RSVP with Shannon Giannitsopoulou at

Please see below for details:

Customer Service & Social Customer Relationship Management for SPEs Presentation

Date: Friday, February 6, 2015

Time: 2:00 pm -3:00 pm

Address: 489 College Street, 5th floor

Room: #503 Group Room

Summary of the Presentations:

Social Customer Relationship Management

As digital marketing management is at the center of a revolution in marketing, fostering customer engagement is more important than ever.  Social CRM (Customer Relationship Management) is a business strategy that utilizes the active participation of customers via social media services, techniques and technology. Learn how Interpreter Services Toronto improved its marketing effectiveness and increased profits with efficient use of limited resources through social CRM strategies.

Customer Service

Excellent customer service skills are required to succeed in today’s business environment. Providing service that consistently exceeds the customers’ expectations is both challenging and rewarding. Learn the skills, steps and strategies Interpreter Services Toronto implemented to achieve high levels of customer satisfaction!

About Interpreter Services Toronto (IST)

Interpreter Services Toronto (IST) is committed to interpretation and translation of the highest quality, because we know it changes lives. With a roster of 300 interpreters and over 200 languages, IST provides exceptional, professional interpretation and translation services to health, legal, business, government and other organizations in the GTA 24-hours a day, 7-days a week. IST offers Immediate Over-the-phone Interpretation as member of the R.I.O. Network.  IST is a social purpose enterprise, and therefore we focus on two bottom lines – business performance and social outcomes. Our intensive training process equips immigrant and refugee women with the skill, certification, confidence and independence to become professional Language Interpreters and vital members of the community.